At C2N Wholesale, we are committed to providing fast, reliable, and efficient shipping services to ensure our customers have a seamless shopping experience. Please note that all orders are currently placed through WhatsApp. Below is an overview of our shipping policies, including details about our Los Angeles location:

Shipping Fees

  • The shipping fee provided during the order process is an estimated quote.
  • If additional shipping charges are required, customers will be notified and are responsible for paying the difference before shipment.

Order Processing Time

  • Orders are processed within 1-2 business days from the date of confirmation via WhatsApp.
  • Same-day processing is available upon request, but only with prior confirmation.
  • During high order volumes or Credit Card Verification, processing may take an additional 1-2 business days.

Shipping Carriers

  • We exclusively use UPS (United Parcel Service) for both domestic and international shipments.
  • USPS is no longer supported.

Shipping Notifications

  • A shipment notification, including tracking information, will be sent via WhatsApp or email within 24 hours of dispatch.

Shipping Address Responsibility

  • Customers are responsible for providing an accurate shipping address during order placement via WhatsApp.
  • We are not liable for packages lost or delayed due to incorrect address details provided by the customer.

Los Angeles Location

  • Our Los Angeles location serves as our primary hub for processing and shipping orders.
  • Local pickups from the Los Angeles location can be arranged upon request through WhatsApp.
  • Please confirm pickup details or schedule shipping arrangements when placing your order.

International Orders

For customers outside the U.S. (e.g., UK, Australia, Canada, etc.):

  1. Place your order via WhatsApp.
  2. After your order is confirmed, we will send a shipping quote.
  3. Customers can choose to:
    • Pay for shipping using our service.
    • Use their own shipping company to pick up the order from our Los Angeles location.
  • We will provide shipping details, including weight and dimensions, if you opt for your own shipping service.
  • Customs, taxes, and duties for international shipments are the customer’s responsibility.

Lost or Stolen Package Policy

  • If a package is lost or stolen, we will file a claim with UPS on your behalf.
  • Refunds are processed only after the carrier completes the investigation and confirms the outcome.

Estimated Delivery Time

  • Orders confirmed before 1:00 PM PST are typically shipped the same business day. Orders confirmed after this time will ship the next business day.
  • Business days are Monday through Friday, excluding U.S. federal holidays.
  • Delivery times depend on your location and do not account for warehouse processing time.

Customer Responsibility for Returns

  • If a package is returned to us for any reason, customers are responsible for return shipping charges.

We appreciate your understanding and cooperation as we adapt our operations to better serve you via WhatsApp and our Los Angeles location. Thank you for choosing C2N Wholesale!